E-mail | Uninstall | Import data from Outlook | Moving a locally installed TCM4000 system to a server | How do I....
Indexing		After import of data using the TCM Import Wizard
		After importing an existing database into TCM you will need to index the companies and contacts. TCM 4000 Log on to TCM as a user who has access to the TCM setup options screen. From the 'File' menu select 'Setup'. When the TCM 4000 setup screen appears click on the 'Administrative' tab and then 'Indexing'. Click the 'Rebuild' button. When the 'Rebuild indexes' screen appears click on the 'Tick all' button and then 'Start' to begin the rebuild of the TCM indexes. TCM version 3 Log on to TCM as the administrator and from the 'Tools' menu select 'Rebuild index file'. When the TCM version 3 'indexing properties' screen appears tick all the index boxes that are available. Once you have done this click on the 'Rebuild' button to begin the rebuild of the TCM indexes.
		After entering a new company or contact
		After you have entered a new contact or company into TCM they will be indexed during idle time on your computer. For this reason you may find that if you search for someone immediately after adding them you don't get any matches when you search for them. The reason for this is because your computer hasn't had chance to add them to the index. To add the new contact or company to the index immediately double click on the 'Background processing' icon that you will find to the right of the TCM user name that you can see on the TCM status bar.
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E-mail		Error message when downloading e-mail in Windows 2000
		When I download my e-mail in Windows 2000 I receive an error message along the lines of 'The memory could not be "read"'. To fix this problem please click here to download the latest library files. Once you have downloaded the file (maillib.zip) unzip the contents of the file into your 'Windows\System32' folder.
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Uninstall		I'd like to uninstall TCM
		To uninstall TCM do the following: Make sure that you have a recent back-up of your system before proceeding with the uninstall. TCM4000 Close down the TCM CEFile if it is running. Run the TCM setup again and on the the 'Type of installation' screen select the 'Uninstall' option. Before proceding with the uninstall please read the instructions carefully. Important information: When you uninstall TCM4000 all the data in the folders that you have set the TCM4000 paths too will be deleted and is unrecoverable. Please make sure that if you have pointed the TCM4000 paths to any folders that contain important documents, images, etc. such as My Documents that you change the TCM4000 paths back to their default settings before proceeding with the uninstall. TCM version 3 1. Remove the 'TCM CEFile' entry from your 'StartUp' folder. 2. Using Windows Explorer or My Computer locate and delete the 'TCM' folder. If you used the default settings during installation you will find the 'TCM' folder in 'C:\Program files' folder. This will delete the actual TCM program files. 3. Again using Windows Explorer or My Computer locate and delete the 'TCM Paths' folder. If you used the default settings during installation you will find the 'TCM Paths' folder in 'C:\'. This will delete the TCM data files so anything you have entered into TCM will be lost. During the installation of TCM an entry is added to the Windows Registry. This entry does not effect the running of your computer in any way but if you want to remove the entry please do the following. Please note that making changes to the Windows registry can render your system unusable, if you are not confident about removing the TCM entry then don't. 1. Open the 'Registry Editor' and make a back-up of your registry. 2. Locate the 'HKEY_CURRENT_USER\Software\Apt' folder and right click on it. 3. From the menu that appears select 'Delete' 4. When the 'Confirm Key Delete' box appears click on the 'Yes' button to remove the entry.
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Outlook		I'd like to import my Outlook contacts
		To import your Outllok contacts please follow the steps below: 1. Open Outlook and from the File menu select the Import and Export option. 2. When the Import and Export Wizard opens select the Export to a file option and click Next 3. On the next screen select the Comma Separated Values (Windows) option and click Next 4. Select the Outlook folder that you wish to export your contacts from and click Next. 5. Give the .CSV file that is going to be created a descriptive name and make a note of where it will be created. Once you have done this click Next. 6. On the final screen of the Import and Export Wizard click Finish. 7. Once the Export has finished open the .CSV file that you have created in a spreadsheet program and make sure that the data for the contacts lines up in the correct columns. 8. Save the edited .CSV file and then open TCM. 9. From the Wizards menu select the Import Wizard. When the Import Wizard opens select the ...from File option and locate the .CSV file that you have created. 10. Follow the instructions on each screen of the TCM Import Wizard carefully and the Contacts data from Outlook will be imported into TCM.
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Moving a locally installed TCM system to a server		If you have upgraded your single user verson of TCM4000 to a multi user version and want to now move the TCM4000 system and filing folders to your server please take the following steps. Server 1. Install TCM4000 onto the server using your exising copy of TCM4000. Once TCM4000 is installed on the server start the program. On the TCM4000 log-on screen click on the down arrow icon that you will see to the right of the 'OK' button. When the options appear select 'Enter an Activation Code'. When the Activation code screen appears enter the Activation code that you were given by your TCM4000 dealer and click on the 'OK' button. 2. Copy the TCM4000 System folder from the computer where TCM4000 was originally installed onto the server and then share the TCM folder. If you installed TCM4000 with the default settings you will find the system folder in C:\Progam Files\TCM 3. Copy the TCM Paths folder from the computer where TCM4000 was originally installed onto the server and then share the TCM Paths folder. If you installed TCM4000 with the default settings you will find the TCM Paths folder in the root of C:\ 4. Click here to download the latest TCM4000 Service Pack. Once you have downloaded the service pack locate the folder where you download the service pack to and then double click on the file with the left mouse button to install it. Clients 1. Create a short cut to the TCM.exe that you have installed on the server. You will find the TCM.exe file in the (shared drive)\Program Files\TCM folder. 2. Next you will need to map the drive or folders where TCM and TCM paths are on the server to the client computer. When the server drive or folders are mapped they must have a drive letter asigned to them. 3. Start TCM4000 and on the TCM4000 log-on screen click on the down arrow icon that you will see to the right of the 'OK' button. When the options appear select 'Enter an Activation Code'. When the Activation code screen appears enter the Activation code that you were given by your TCM4000 dealer and click on the 'OK' button. 4. Start TCM4000 from the new shortcut you have setup and from the TCM4000 File menu select 'Setup'. When the Setup screen appears select the 'Paths' option. Now you need to setup the paths to the folders which you have setup on your server. To do this click on the '+' button and when the 'Create new path profile' box appears enter a descriptive name for the new paths setting, such as network paths and then click 'OK'. 5. A box will appear asking if you want TCM to automatically allocate paths, click 'Yes'. If everything is setup correctly then TCM4000 will fill in the paths for the folders that it will find on the server, once TCM4000 has finished finding the paths check them to make sure that they are correct. If any paths have not been set automatically then you can locate the path to the folder by double clicking on the text 'Double-click here to set the path'. Once you have finished setting up the paths click on the OK button to close the TCM4000 setup screen.