At last, even smaller firms, can now benefit from computer telephony integration (CTI) through this specially discounted
offer of an 8 extension, state-of-the-art, computer linked, ISDN, telephone system and versatile TCM4000 Contact Management and Workflow Software to smooth the running of any business.
Instant location of supplier, customer and prospect records, with up-to-date address, phone number and contact history records, available to everyone via their computer screens.
See preview details for all incoming phone calls with option of answering or leaving to voicemail. Outgoing phone calls are initiated by merely highlighting a contact name, or call history record line, then clicking
on-screen. Emails, documents and telephone notes are all automatically filed, in date sequence, under respective company name and associated contact within that company and are immediately available to all staff
for future reference. Company and contacts can be found in seconds. Assets, contract details or other data can be flexibly recorded under each company name, with flexible searching and reporting tools included. Document
and email merging facilities are included, as are customisable Customer Service Management features. Email (with multiple services and different addresses for each contact), diaries and to-do-lists are all there too!
This offer is based on an 8 user TCM4000 + Workflow System software installation, on a network of already available PC computers, running either a Windows 95, 98 (or higher) Workgroup, or Windows NT/2000 Server. The
telephone system is an Avaya Network Alchemy 'Argent Office 4' with 'Argent Phone 8' for connection of up to 8 low cost analogue phones (or 7 phones and one fax machine) to two ISDN 2e, digital telephone lines, with
total of 4 channels (this is equivalent to 4 separate telephone lines). Standard telephony software includes voicemail software (providing separate, flexible, mail boxes for all extensions and all workgroups); Phone
Manager Lite (user interface for each workstation for reporting of incoming call details, speed-dial lists, call history lists and headset controls); Manager Program (for customisation and set-up of telephone
controller); Call Status Program (to allow on-screen monitoring of all telephone system activity) and TAPI driver program (for integration of CTI functionality such as screen based dialling and incoming call detail
reporting).
The combined TCM and telephony package includes up to two days of installation, set-up and user training, with one year comprehensive warranty support on the telephone system. This special offer is
based on agreement to regular monthly payments, over a 3 year period, excludes VAT which will be added, and is subject to credit approval and completion of all associated documentation. If payments are to be made to
invoice add 2% per payment. E & OE. Note that reports of incoming caller detail needs provision of Caller ID service, for which a small extra charge is made (by BT, or other ISDN supplier). The proposed
telephone system is modular and may be enhanced to cater for up to 30 ISDN channels and 180 extensions, but at extra cost. Similarly the TCM software may be enhanced, at any time, to enable use at more workstations, ie
the whole system can grow with your business.
For further information on TCM4000 refer to Apt Projects via
www.aptprojects.com, and for the telephony offer refer to Hi-Port Telecom via www.hiport.co.uk and info@hiport.co.uk |
